RETURN & REFUND POLICY
Your satisfaction is our number one priority. We understand that not every purchase will end up suiting the wants and needs of a customer and that is why we want to make the return process as simple as possible. We offer standard 30 days Warranty on all hardware issues for this refurbished computer/laptop. Extended 1-Year Warranty is also available to purchase separately. The warranty period commences on the original purchase date. Accidental damage is not covered and all damages caused by the end-user will void the warranty. The warranty does not cover any software issues and unauthorized repairs & upgrades. A RMA number will be issued once the item is claimed for warranty. You can claim a refund for any computer not working properly within the warranty period. Any missing parts or accessories must be claimed within 7 days of receiving your order. Customers are responsible for shipping any malfunctioning items within the warranty period. All returns require the RMA (Return Merchandise Authorization) number, which can be obtained by contacting us by emails/calls.
No System can be returned without authorization from our RMA Department first, our technicians will provide further instructions on what needs to be done. Items returned for replacement or refund must be accompanied with the receipt, RMA#, and include all items originally in the package.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Laptop Pro, 111 Regina Road, Unit#13 , Woodbridge ON L4L 8N5, Canada.
To return your product, you should mail your product to: Laptop Pro, 111 Regina Road, Unit#13 , Woodbridge ON L4L 8N5, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.